FAQ

What do I get with a Visions On Canvas print?
Canvas Only is rolled and shipped in a tube. The Standard Wrap is a 5/8” frame thickness wrapped and includes all wall hanging hardware installed. The canvas is shrink wrapped to ensure safe delivery. The Museum Wrap is a 1 1/2” frame thickness wrapped and includes all wall hanging hardware installed. It is shrink wrapped to ensure safe delivery.


Do you edit my photos?
Each photo is properly sized, cropped, and color ajusted to look its best with each canvas.


What is the difference between Museum and Standard size frames?
Museum prints are 1 1/2’’ thick whereas Standard size is 5/8’’ in thickness.


Can I scan my photo or upload it?
Yes! Just make sure that you set the dpi to the maximum (at least 300dpi).


Will my canvas look the same as the image on my screen?
We use ICC profiles to color match to an RGB color space. This provides a high quality color print. Because all monitors have different settings we cannot guarantee the color match of your canvas. Images can also slightly vary due to scaling variations.


Product Satisfaction
If you are not 100% satisfied with your purchase, we'll reprint it at no charge.


Can I see a proof before the final product is made?
Yes! We want you to be completely satisfied with the final output. You will receive an e-mail pdf digital proof of your photo from us shortly after you upload your file to us for approval or to make any changes.


When will I receive my canvas?
5-10 working days after your approvals and full payment is received.


How much is delivery?

Standard Shipping: $15.00

Priority Shipping: $40.00

We usually ship UPS Ground, which takes approximately 3-5 business days for shipment (this does not include the time for printing and framing the canvas). We'll email you a tracking number as soon as your order has been shipped. Priority shipping guarantees delivery within 3-5 business days of receiving the order or photo.

Can you deliver to a different address?
You can enter a different delivery address when placing your order.


Shipping Damage
All of our merchandise is fully exchangeable within 7 days for any shipping damage.


What type of canvas do you use?
We use high quality White Inkjet Canvas that is optimal for printing photographs and fine art work. The canvas comes in matte finish and satin (gloss) finish.


Do you apply any waterproof layers on your canvas?
We use a waterproof canvas, and on top of that, we add a UV sealer finish to protect, preserve, and enhance the fine art and photographic prints.


How should I care for my canvas?
Do not expose to direct sunlight or moisture. An occasional light vacuuming with a brush attachment is suggested.


Can I display my canvas prints outside?
In a word, NO, canvas prints are for indoor use only.


How long are my prints going to last?
You should not store or hang your prints outdoors and not expose them to direct sunlight as with any original piece of art. We use a protective UV coating with all canvas art and your prints should last many generations.


Can I supply a hard print original rather than a digital photo?
If you can’t scan your original and provide a digital format we can do this for you at a minimal extra fee. The fee is based on your original and time needed. Most photo scans can be done in less than 30 minutes at $25.00 each. We will e-mail you scanning pricing if we need to go above the $25.00. Please send your print to our shipping address in a safe waterproof envelope or courier bag along with a stamped addressed return envelope. We cannot accept responsibility for damage or loss of your original photo.


What size and format should my files be?
It really depends on how large you want your canvas printed, but the most optimal resolution is 300 dpi. We can work with 100dpi as well for smaller prints. Most pictures from your digital camera should work as long as it is at least 3 megapixels. Format should be ideally .jpeg or .tiff. If there's anything wrong with the resolution, we'll contact you via email. If it's not in that file format, just contact us at sales@visionsoncanvas.com.


How big can I enlarge my photograph on canvas?
You should review your camera’s owner's manual to set up your camera for optimal results. In addition, please review the chart below for an idea of how large you can make your photograph based off your camera’s megapixel size.

I don’t see the size I want as an option. What should I do?
If you do not see a size you would like please contact us by e-mail or phone for an instant quote on any size print.


Is my information kept private?
We do not pass your information to any third parties.


What credit cards do you accept?
We accept MasterCard and Visa through PayPal.


Do you charge tax?
Tax is charged for California residents only.

Who holds the copyright of my image?
By uploading, mailing or delivering your digital picture or hard copy for print, you the customer are confirming that you own the copyright to your file and warrant that you have the right to submit this material for printing. This permits us to print your order. Visions On Canvas cannot accept responsibility for copyright violation on images submitted for reproduction. We ask our customers to seek copyright permissions for the work they tender. If we believe that any of the images sent to us for production contain illegal content or any content that infringes intellectual property rights, or content that violates the law then we will refuse to reproduce it.

If you email us your photos, and enter the amount in the PayPal Item Price box, you certify that you own the copyrights to the image or images that you emailed to us.


What about Trade Prices?
If you require wholesale or Trade pricing please contact us.