 |
 |
 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
|
|
|
 |
|
 |
|
 |
|
FAQ
What do I get with a Visions On Canvas print?Depending on your selection, Canvas Only is rolled and shipped in a tube. Standard Wrap includes a 5/16” frame thickness wrapped and attached on the wall hanging side thenshrink wrapped to ensure safe delivery. Museum Wrap includes a 1 1/2” frame thicknessshrink wrapped to ensure safe delivery.
Do you edit my photos?
We do not edit your photos so any cropping or additional editing must be done before you submit your photo to us. We can perform basic editing needs which can be found on the get started page.
What is the difference between Museum and Standard size frames?
Museum prints are 1 1/2’’ thick whereas Standard size is 5/8’’ in thickness.
Can I scan my photo or upload it?
Yes! Just make sure that you set the dpi to the maximum (at least 300dpi).
Will my canvas look the same as the image on my screen?
Unfortunately as all monitors have different settings we cannot guarantee the color match of your canvas. Images can also slightly vary due to scaling variations. We do use ICC profiles to color match to an RGB color space.
Product Satisfaction
If you are dissatisfied with any of our products for any reason we will do our best to address any problems you may be having. If we are unable to resolve the issue you may return the giclee for a 15% restocking fee.
Do you send out any proofs before the final product is made?
Yes! We want you to be completely satisfied with the final output. You will receive an e-mail from us shortly after you upload your photo to us for approval or to make changes.
When will I receive my canvas?
5-10 working days after your approvals and full payment is received.
How much is delivery?
We have negotiated an extremely competitive rate with UPS.
Standard Shipping: $15.00
Priority Shipping: $40.00
We usually ship UPS Ground, which takes approximately 2-5 business days for shipment (this does not include the time for printing and framing the canvas). We'll email you a tracking number as soon as your order has been shipped. Priority shipping guarantees delivery within 3-5 business days of receiving the order or photo.
Can you deliver to a different address?
You can enter a different delivery address when placing your order.
Shipping Damage
All of our merchandise is fully exchangeable within 7 days for
any shipping damage.
What type of canvas do you use?
We use high quality Chromata White Inkjet Canvas that is optimal for printing
photographs and fine arts works. The canvas itself is a matte canvas.
Do you apply any waterproof layers on your
canvas?
We use a waterproof canvas, and on top of that, we add a matte
finish to protect, preserve, and enhance the fine art and photographic
prints.
How should I care for my canvas?
Do not expose to direct sunlight or moisture. An occasional light
vacuuming with a brush attachment is suggested.
Can I display my canvas prints outside?
In a word, NO, canvas prints are for indoor use only.
How long are my prints going to last?
You should not store or hang your prints outdoors and not expose
them to direct sunlight as with any original piece of art. We use a protective
gel coat with all canvas art and your prints should last many generations.
Can I supply my original other than digitally?
If you can’t scan your original and provide a digital format
we can do this for you at a
minimal extra fee. The fee is based on your original and time needed.
Most photo scans can be
done in less than 30 minutes at $25.00 each. We will e-mail you scanning
pricing if we
need to go above the $25.00, Please send your print to our shipping address
in a safe
waterproof envelope or courier bag along with a stamped addressed return
envelope. We
cannot accept responsibility for damage or loss.
What size and format should my files be?
It really depends on how large you want your canvas printed, but
the most optimal resolution is 300 dpi. We can work with 100dpi as well
for smaller prints. Most pictures from your digital camera should work
as long as it is at least 3 megapixels. Format should be ideally .jpeg
or .tiff. If there's anything wrong with the resolution, we'll contact
you via email. If it's not in that file format, just contact us at www.visionsoncanvas.com.
How big I can make my photograph on canvas?
You should review your camera’s owner's manual to set up
your camera for optimal results. In addition, please review the chart
below for an idea of how large you can make your photograph based off
your camera’s megapixel size.
8x10 |
11x14 |
16x20 |
20x20 |
20x30 |
24x36 |
30x40 |
36x60 |
|
2mp |
Average |
Average |
- |
- |
- |
- |
- |
- |
3mp |
Good |
Good |
Average |
- |
- |
- |
- |
- |
4mp |
Excellent |
Good |
Good |
Average |
- |
- |
- |
- |
5mp |
Excellent |
Good |
Good |
Average |
- |
- |
- |
- |
6mp |
Excellent |
Excellent |
Good |
Good |
Poor |
- |
- |
- |
7mp |
Excellent |
Excellent |
Good |
Good |
Average |
Poor |
- |
- |
8mp |
Excellent |
Excellent |
Good |
Good |
Average |
Poor |
- |
- |
9mp |
Excellent |
Excellent |
Excellent |
Good |
Good |
Average |
Poor |
- |
10mp |
Excellent |
Excellent |
Excellent |
Good |
Good |
Average |
Poor |
Poor |
11mp |
Excellent |
Excellent |
Excellent |
Good |
Good |
Good |
Average |
Poor |
12.7mp |
Excellent |
Excellent |
Excellent |
Excellent |
Good |
Good |
Good |
Poor |
16.6mp |
Excellent |
Excellent |
Excellent |
Excellent |
Good |
Good |
Good |
Average |
18mp |
Excellent |
Excellent |
Excellent |
Excellent |
Excellent |
Good |
Good |
Average |
I don’t see the size I want as an option. What should I do?
If you do not see a size you would like please contact us by e-mail or phone for an instant quote on any size print up to 37’’x 60”.
Is my information kept private?
We do not pass your information onto any third parties.
What credit cards do you accept?
We accept MasterCard and Visa through PayPal.
Do you charge tax?
Tax is charged for California residents only.
Who holds the copyright of my image?
Simply by sending us your image you are confirming that you are the copyright owner or have written permission from the copyright owner. This therefore permits us to print your order.
What about Trade Prices?
If you require wholesale or Trade pricing please contact us.